Short answers.

One page that lists each area, each task and how often it's done, with the name of the supervisor of record. It's written at the walkthrough and kept in your building.

Mostly after the last person leaves, Monday to Friday. A day porter works on hours you set.

The supervisor and the crew lead, logged by name. Codes are never written on the sheet the crew carries.

Yes, general liability and workers' compensation. A certificate goes to your office manager or landlord on request, before the first night.

Texas has no state license for janitorial work. We're registered with the Comptroller for sales tax, and the details are in the footer.

We name each product on request and give you its label. We disinfect with an EPA-registered product, used as its label says.

Call the night line or the office. We re-clean the line that night if a crew is still in the building, and the next night if not.

Yes, with 30 days' written notice and no fee. The terms are on the policies page.

No. We don't do construction cleanup, biohazard or mold work, or exterior windows.

Yes. Evelio Esquivel, Dariana Cerrato and Hortencia Partida speak Spanish, and so does a lead on every route.